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How 99xo Handles Your Personal Information

This Privacy Policy explains what data 99xo collects when you use your account, how we store it, and what choices you have — including how to request access or deletion. Access to this platform depends on your local law and eligible regions.

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99xo How 99xo Handles Your Personal Information
DATA PROTECTION PRACTICE

How We Protect and Manage Your Account Data

Data protection at 99xo is not a side consideration — it runs through every part of how your account works. From the moment you verify your bKash or Nagad wallet to the moment you withdraw, your data is handled under defined retention and security rules. Here is what that looks like in practice.

Encryption in Transit

All data sent between your device and our servers — including your Nagad or Rocket wallet details — travels over SSL encryption so it cannot be read in transit.

Data Retention Periods

We keep your account and transaction data for as long as your account is active and for a defined period after closure, in line with the applicable rules for the eligible regions we serve.

Cookie Controls

Cookies on this site track session state and security signals. You can review and adjust cookie preferences through your browser settings at any time without contacting support.

Data Access Requests

You can request a copy of the personal data we hold on your account. Submit the request through live chat or email with your account ID and we will respond through a secure channel.

REACH US DIRECTLY

Contact Us About Your Privacy

If you have a question about your data — what we hold, how it is used, or how to request a correction — our support team is the fastest path to an answer. Reach out through any of the channels below and include your registered account details so we can locate your records and respond without delay.

Live Chat Open the chat widget inside your account dashboard. Include your registered mobile number so the team can pull your data record without asking twice.
Email Support Send your privacy request to our support address. State clearly whether you are asking to access, correct or delete your data, and attach your account ID.
Account Help Centre The Help Centre inside your account lists common privacy steps — how to update your contact details, review your bKash or Nagad transaction history, and manage cookie preferences.

Common Questions About Your Data on 99xo

These are the questions we hear most often about how your personal information is handled. If your question is not covered here, contact support through your account dashboard.

We collect your name, contact details, device information, and the payment method you use — bKash, Nagad or Rocket. Transaction records tied to your wallet are also logged for account verification.

We share payment data only with the processor needed to complete your transaction — for example, with bKash or Nagad to confirm a deposit. We do not sell or pass your data to unrelated third parties.

We retain your account and transaction records for a defined period after closure, based on the rules that apply in your eligible region. After that period, the data is deleted or anonymised.

Yes. Send a data access request through live chat or email, include your account ID, and we will compile and return your records through a secure channel within a reasonable timeframe.

Contact our support team and state that you are requesting data deletion. Note that some records tied to completed Rocket or bKash transactions may need to be kept for the legally required period in your region.

We post updates to this page and, where changes are material, we notify you via your registered contact. Continuing to use your account after an update means you accept the revised policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.